Assistant General Manager

Job Description

As the Assistant General Manager at Holiday Inn and Suites Gateway, you will play a crucial role in overseeing all operations at the hotel and supporting the General Manager. You will lead and coordinate activities to ensure operational efficiency, guest satisfaction, and employee excellence.

Responsibilities

• Support the General Manager in daily operations and assign tasks to department heads.
• Provide training to staff, oversee guest feedback, and manage guest complaints.
• Maintain records, conduct employee performance reviews, and ensure compliance with hotel standards.
• Assist in property inspections, maintenance monitoring, and staff leadership.
• Be available 24/7 for emergencies and actively participate in business planning.

Requirements

• Degree in hotel management or related field with extensive hospitality experience.
• Strong management skills and ability to work flexible hours.
• Experience in financial accounting, personnel supervision, and problem-solving.
• Effective communication skills and proficiency in computer systems.

Prerequisites

Strong reasoning abilities, language skills, and physical stamina to meet job demands.

Experience

5-10 years in hospitality, including 3-4 years as an Assistant General Manager or equivalent.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.